# Knowledge, x-ray and insights

> The hub for the Knowledge and insights pages: where the platform learns your organization, and where you get evidence back out of it.

_Concept · Updated 2026-10-19 · Describes release 0.1.164_

## What these pages are for {#what-this-chapter-is-for}

These pages are how the platform learns your organization, and how you get evidence back out of it. Use **Agent quality → Knowledge base** and **Insights → Estate x-ray** to build the context agents use, and **Chat**, **Report**, **Lakehouse**, **Test Lab** and **Feedback** to ask questions, review outcomes and test behaviour.

Discovery does not write to the connected estate. It can persist reports and a single-connection runbook inside AIOps. Reviewing and using context, enabling collection, or running live tests are distinct actions with their own permissions and consequences, described on each page.

## The pages {#pages}

This chapter became the pages below, in its old order. Every section kept its heading, so a bookmark into the old chapter now lands on one of them.

- [Knowledge base](/help/knowledge-base.md) — runbooks, reference documents, instructions and the estate model under **Agent quality → Knowledge base**; the skill catalog per pillar; the **Review queue** where a correction or an observation becomes a skill (`knowledge.view`; decisions need `skills.approve`).
- [Estate harvest and x-ray](/help/estate-harvest-and-xray.md) — the deterministic harvest of an AWS, Azure or Kubernetes connection, the read-only **Estate x-ray** scan, the service graph, the **Estate map** and how far to trust it (`datasources.view`; launching needs `datasources.manage`).
- [Usage and billing](/help/usage-and-billing.md) — what the agents cost this workspace by calendar month, the five spend classes, the organization view and the CSV statement (`report.view`).
- [Insights chat](/help/insights-chat.md) — questions over the evidence your role may read, with the tool behind each answer (`chat.ask`).
- [Lakehouse](/help/lakehouse.md) — retained telemetry, collection specs and read-only SQL (`datasources.view`; specs need `datasources.manage`).
- [Artifacts](/help/artifacts.md) — saved reports, certifications, pull requests and investigation outputs, append-only (`incidents.view`).
- [Archive](/help/archive.md) — incidents and changes past the retention window, read back read-only and downloadable; the owner's month batches with the fine-tuning export and back-test cases (`incidents.view`; batches need `members.manage`).
- [Service delivery report](/help/service-delivery-report.md) — operations, remediation outcomes, posture and agent quality over 7, 30 or 90 days, with platform cost as an appendix (`report.view`).
- [Benchmarks and scores](/help/benchmarks-and-scores.md) — golden datasets, the builtin suite, back-tests on your own history, the gate and what a score means; live fault injection is in [Test Lab](/help/test-lab.md) (`benchmark.view`; runs need `benchmark.manage`).
- [Feedback](/help/feedback.md) — human ratings by pillar, model and week, and the finished incidents still waiting for a score (`report.view`; rating needs `feedback.submit`).

Terms are in the [Glossary](/help/glossary.md).


## Next steps

- Next: [Knowledge base](/help/knowledge-base.md)
- [All Work with the agents pages](/help/work-with-the-agents/llms.txt)
- [Documentation home](/help/)