WEBVTT

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Let's review who can access a workspace
and how roles are defined.

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We'll inspect the controls without
changing access.

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Start on Members and roles, then look at
the membership table.

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Each row links a member to a role and any
access expiry.

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The member identity is masked in this
rehearsal.

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Read the role before deciding which
controls that person should use.

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Membership belongs to this workspace,
rather than every customer account.

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Choose Invite member to inspect the form.

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The recipient and role fields define who
would receive access.

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Check the role carefully before sending a
real invitation.

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Here, leave the fields unchanged and
choose Cancel.

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Opening this form does not add a member or
send a message.

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Scroll down to Role definitions.

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The built-in roles cover different
operational responsibilities.

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Owners, operators and approvers have
different jobs.

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Viewers and executives use the records in
different ways.

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Compare the listed permissions with the
work a person needs to do.

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A role name alone is not a reason to grant
broader access.

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Choose New role to see the custom-role
form.

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Its description explains the intended
responsibility.

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The permission choices define which
operations that role would allow.

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Review those choices together, rather than
relying on a name.

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Cancel the form to leave the existing
roles unchanged.

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Continue down to Single sign-on.

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The provider needs the callback address
shown here.

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The issuer, client identity and secret
belong to your identity provider.

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Their values stay masked while we read the
field labels.

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Group mapping and the default role affect
access after sign-in.

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This walkthrough does not save a provider
or test discovery.

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Open Documentation, then People, access
and audit.

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Expand Support access to read the
temporary-access rules.

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A support grant is visible, expires, and
can be revoked.

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Staff still need membership or a support
grant to read customer data.

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Scroll through the guidance, then return
to its heading.

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This explains the rules without exercising
a support grant.
