WEBVTT 00:00:00.030 --> 00:00:03.455 position:50% align:center size:88% Let's explore the guidance available to workspace agents. 00:00:03.505 --> 00:00:07.795 position:50% align:center size:88% We'll open the skill catalogue, inspect a draft, and follow the written guide. 00:00:08.275 --> 00:00:10.600 position:50% align:center size:88% Click Knowledge base in the sidebar. 00:00:10.675 --> 00:00:14.275 position:50% align:center size:88% Knowledge holds context that agents can read during their work. 00:00:14.350 --> 00:00:19.200 position:50% align:center size:88% That can include runbooks, instructions, service relationships, and docs. 00:00:19.275 --> 00:00:22.400 position:50% align:center size:88% This Demo workspace currently has no knowledge items. 00:00:22.450 --> 00:00:27.075 position:50% align:center size:88% The inactive-versions option helps separate drafts from active content. 00:00:27.175 --> 00:00:30.569 position:50% align:center size:88% Built-in playbooks live in the separate Agent skills catalogue. 00:00:32.160 --> 00:00:35.335 position:50% align:center size:88% Open Agent skills to see the incident catalogue. 00:00:35.385 --> 00:00:39.560 position:50% align:center size:88% The Process group contains guidance for common investigation stages. 00:00:39.635 --> 00:00:44.410 position:50% align:center size:88% Open AWS and Cloud, then scroll through the available playbooks. 00:00:44.485 --> 00:00:47.435 position:50% align:center size:88% Return to Process after reviewing the catalogue. 00:00:47.510 --> 00:00:50.910 position:50% align:center size:88% Descriptions help the agent choose relevant guidance. 00:00:51.010 --> 00:00:54.496 position:50% align:center size:88% Availability alone does not prove that a run fetched a skill. 00:00:56.400 --> 00:00:59.750 position:50% align:center size:88% Click View and edit beside the alert-correlation skill. 00:00:59.800 --> 00:01:02.950 position:50% align:center size:88% The preview shows its purpose and built-in version. 00:01:03.050 --> 00:01:07.100 position:50% align:center size:88% Read that purpose before deciding whether to customize the guidance. 00:01:07.175 --> 00:01:10.300 position:50% align:center size:88% Editing a built-in skill would create your own version. 00:01:10.375 --> 00:01:12.525 position:50% align:center size:88% Close the preview when you have finished. 00:01:12.575 --> 00:01:14.960 position:50% align:center size:88% We leave the shipped guidance unchanged. 00:01:16.560 --> 00:01:18.460 position:50% align:center size:88% Now open Review queue. 00:01:18.560 --> 00:01:21.185 position:50% align:center size:88% Five existing drafts are waiting here. 00:01:21.260 --> 00:01:25.385 position:50% align:center size:88% Their badges distinguish human-reported fixes from observations. 00:01:25.435 --> 00:01:29.010 position:50% align:center size:88% Compare the cards to understand their origins and versions. 00:01:29.110 --> 00:01:31.460 position:50% align:center size:88% Use the first draft for a closer look. 00:01:31.535 --> 00:01:34.779 position:50% align:center size:88% A draft stays inactive until an approver accepts it. 00:01:36.640 --> 00:01:39.065 position:50% align:center size:88% Open View skill on the first draft. 00:01:39.140 --> 00:01:42.565 position:50% align:center size:88% Its evidence label says this was a human-reported fix. 00:01:42.640 --> 00:01:46.640 position:50% align:center size:88% That report is different from independent recovery verification. 00:01:46.715 --> 00:01:51.315 position:50% align:center size:88% Check the proposed guidance against current evidence and its intended scope. 00:01:51.390 --> 00:01:54.140 position:50% align:center size:88% Close the expanded body with Hide skill. 00:01:54.190 --> 00:01:57.589 position:50% align:center size:88% We have not approved, rejected, or changed this draft. 00:01:59.360 --> 00:02:03.360 position:50% align:center size:88% Open Documentation, then Knowledge, x-ray and insights. 00:02:03.410 --> 00:02:06.460 position:50% align:center size:88% The guide collects the workflow behind these knowledge screens. 00:02:06.535 --> 00:02:10.060 position:50% align:center size:88% Expand The knowledge base and scroll to the review-queue guidance. 00:02:10.135 --> 00:02:14.260 position:50% align:center size:88% Drafts come from corrections, imports, or agent observations. 00:02:14.360 --> 00:02:17.410 position:50% align:center size:88% Some drafts are also created when an incident closes. 00:02:17.460 --> 00:02:20.310 position:50% align:center size:88% The source badge explains why a proposal appeared. 00:02:20.385 --> 00:02:23.960 position:50% align:center size:88% Approval makes guidance available; it does not prove recovery. 00:02:24.035 --> 00:02:26.285 position:50% align:center size:88% Continue to Back up and restore knowledge. 00:02:26.385 --> 00:02:29.660 position:50% align:center size:88% Source approval does not grant permission in another workspace. 00:02:29.735 --> 00:02:33.760 position:50% align:center size:88% Imported guidance remains inactive until the destination reviews it. 00:02:33.860 --> 00:02:36.843 position:50% align:center size:88% Use its source and version when deciding what to trust.